Privacy Policy

1. About this Privacy Policy

This policy describes TAEPAA's approach to handling personal information and is intended to support transparent privacy practices consistent with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

By using the TAEPAA website or member platform, you acknowledge the information-handling practices described in this policy.

2. Information we collect

Depending on how you use TAEPAA, we may collect personal and professional information including:

• Name and contact details
• Account and membership information
• Employment and professional history
• Training and assessment qualifications
• Vocational qualifications and units of competency
• Licences, registrations and credentials
• Professional Development records and reflections
• Industry currency and VET practice records
• Uploaded documents and supporting evidence
• Event, course and attendance information
• Payment and subscription information
• Support enquiries and communications
• Technical information such as browser, device and website usage data

3. How we collect information

We generally collect information directly from you when you create an account, update your Trainer Profile, upload evidence, register for activities, purchase a subscription, contact TAEPAA or otherwise use the platform.

Some information may also be generated through your use of the platform, such as activity records, Professional Development completion data and technical usage information.

4. How we use your information

TAEPAA may use personal information to:

• Create and manage your account and subscription
• Provide Trainer Profile and Trainer Matrix services
• Store and organise professional evidence
• Record Professional Development activities
• Provide courses, events and member resources
• Process verification requests
• Provide customer and member support
• Send service, event and account communications
• Improve platform functionality and user experience
• Maintain platform security and prevent misuse
• Meet legal and administrative obligations

5. Professional records and uploaded evidence

TAEPAA allows members to maintain professional information such as qualifications, Trainer Matrix records, employment history, licences, Professional Development and industry currency evidence.

You are responsible for ensuring that information and documents you upload are accurate and that you have authority to provide them.

6. When information may be disclosed

TAEPAA does not sell member personal information.

Information may be disclosed where reasonably necessary to provide TAEPAA services, including to service providers that support hosting, authentication, payments, communications, analytics and platform operation.

Information may also be disclosed where required or authorised by law, or where you have requested or consented to a particular disclosure.

7. Storage and security

TAEPAA uses technical and organisational measures intended to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

TAEPAA uses third-party technology providers, including cloud-based services, to operate the platform and store information.

No online system can guarantee absolute security. Members should use strong passwords and protect access to their account.

8. Overseas services and data processing

Some technology and service providers used by TAEPAA may operate infrastructure or process information outside Australia.

Where practical, TAEPAA will take reasonable steps to understand how providers handle personal information and to select services appropriate to the nature of the information being processed.

9. Cookies and website analytics

TAEPAA may use cookies, local storage and analytics technologies to operate the website, remember preferences, understand website usage and improve services.

You can control cookies through your browser settings and, where available, through TAEPAA cookie preferences.

10. Access and correction

You may request access to personal information TAEPAA holds about you or ask for information to be corrected if it is inaccurate, incomplete or out of date.

Many profile details can also be reviewed or updated directly through your TAEPAA account.

11. Privacy questions and complaints

If you have a concern about how TAEPAA has handled your personal information, contact us using the details below.

We will review privacy concerns and respond within a reasonable period. Where applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner.

12. Children and young people

TAEPAA is designed for VET practitioners and professional users and is not intended as a service for children.

If we become aware that personal information has been submitted by or about a child in circumstances where it should not have been collected, we will review the information and take appropriate action.

13. Retention of information

TAEPAA retains personal information for as long as reasonably necessary for the purpose for which it was collected, to provide ongoing services, maintain required records or meet legal and administrative obligations.

14. Changes to this Privacy Policy

TAEPAA may update this Privacy Policy as the platform, services or privacy requirements change.

The current version will be published on this page together with the date of the latest update.